- Return - 15 days after receiving
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Made in Italy.
Tresselle.ca ships with Canada Post to Canadian and United States addresses only. Canada Post does not deliver on Saturday or Sunday and Statutory Holidays. Orders will be processed within 1-2 business days. Orders will be shipped Monday-Friday, excluding federal holidays within Canada. Packages do not require a signature upon delivery.
| Expedited Parcel 2-8 business days | calculated at checkout | Canada |
| Xpress Post 3-4 business days | calculated at checkout | Canada |
| Priority Courier 1-2 business days | calculated at checkout | Canada |
| Free Delivery on orders over 99.99 | $0.00 | Canada |
| Small Packet-USA Air | calculated at checkout | USA |
| Tracked Packet-USA 8 business days | calculated at checkout | USA |
| Expedited parcel-USA 5-6 business days | calculated at checkout | USA |
| Xpresspost-USA 3-5 business days | calculated at checkout | USA |
Orders are shipped out directly from any of our domestic warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 3-7 days for your order to arrive (depends on the remoteness of your address from our warehouse).
Please note, that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
CAN I CANCEL MY ORDER?
Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier. You have 30 minutes to cancel your order.
Still have questions? Please write to us by e-mail: treselle.ca@gmail.com
Refunds and Exchanges
At www.tresselle.ca we want you to be satisfied with your purchase. However, if there is a problem with one of our products, we will gladly accept returns or exchanges.
Return Policy
If you are not happy with your purchase, simply return the item/items within 14 days of delivery. All returns must be in their original condition and include all original packaging materials. We will issue a refund for the total value of the returned item/items, including taxes. Please note that we cannot provide refunds on shipping charges associated with returning items.
Exchange Policy
If you are not completely satisfied with your purchase, you may exchange it within 30 days of delivery. All items must be returned in their original condition and include their original packaging materials. Please note that we will not cover the cost of shipping for any exchanges.
If you have additional questions about refunds or exchanges, please contact us at tresselle.ca@gmail.com
*To return a product, send it by mail to Our warehouse: 306 Essa Road, 501, Barrie Ontario L9J 0H5, Canada.
